IS IT SAFE TO ENTER MY CREDIT/DEBIT CARD DETAILS ONLINE?
We understand that security when shopping online is essential. That’s why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an “s” therefore it will begin https://.
All our transactions are processed securely . We do not see and therefore do not store any card details.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept the following types of Payment:
Credit Cards – Visa, MasterCard & AMEX
Debit Cards – Solo, Maestro, Visa Debit, Visa Electron
Other Methods – PayPal Express, Google Checkout
WHEN WILL MY ORDER BE DESPATCHED?
If you order before 1pm (Monday – Friday) we aim to dispatch your order the same day. Although we try hard to process everything same day, the processing time can take anywhere from 1-3 business days.
CAN I ORDER OVER THE PHONE?
If it is easier for you then please call us on 1-385-323-2242 and we will be more than happy to process your order over the phone.
CAN I AMEND MY ORDER?
This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to ‘Shipped’ then we are unable to amend the order.
I'VE RECEIVED MY ORDER BUT IT'S WRONG/DAMAGED?
While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.
WHICH COURIERS DO YOU USE?
Dependant on the order we use a range of couriers which include USPS, UPS, FedEx.
DO YOU SHARE MY DETAILS WITH ANYBODY ELSE?
HOW DO I RETURN/EXCHANGE UNWANTED ITEMS?
Please see our refund policy section for full details on how to return and item for an exchange or refund.
HELP... NONE OF THE ABOVE ANSWER MY QUESTION!
If we haven’t answered your question then please contact us and we we’ll try our best to help you!